We aim to provide you with the best service at all times, however if for any reason you are unhappy with the service you have received from Masbro Insurance Brokers Ltd:
- You should email firstname.lastname@example.org or write to the company’s registered office with full details of your complaint, addressed to the Director, Mr. James Andlaw. Please head your letter “Re: Official Complaint”. Please provide details of your grievance and with whom you were dealing. Msbro’s registered office is situated at: Suite 1A, Tisa House, 143 Main Street, Gibraltar
- We will acknowledge the correspondence in writing or by email within 7 days of receipt. If your notification of dissatisfaction is determined to be a complaint, Masbro Insurance Brokers Ltd will state in the correspondence the name and job title of the person dealing with the complaint and that you should be in receipt of a final response within 4 weeks.